Caesar IV will not start play Please help

For technical or performance related issues
bigtime55
Posts: 4
Joined: Wed Oct 17, 2012 12:32 pm

Caesar IV will not start play Please help

Postby bigtime55 » Wed Oct 17, 2012 4:33 pm

Cannot get this game to start. Install okay. downloaded the patch

Time of this report: 10/16/2012, 08:30:00
Machine name: RAY-F3143F14679
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120821-1629)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/04/09 11:55:55 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs)
Memory: 3070MB RAM
Page File: 854MB used, 4102MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

Display Devices
---------------
Card name: NVIDIA GeForce 8400 GS
Manufacturer: NVIDIA
Chip type: GeForce 8400 GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_06E4&SUBSYS_0A5E19F1&REV_A1
Display Memory: 512.0 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0013.0681 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/23/2012 10:28:00, 4494208 bytes

Keith
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Location: USA
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Postby Keith » Wed Oct 17, 2012 5:59 pm

I don't see anything in the portion of the dxdiag.txt file you included that would keep the game from running.

Are you getting an error message when you start the game? What happens when you try? What do you see when you try?

You can try uninstalling the game. Then from the Windows SAFE MODE try installing the game again, followed by the patch. Then reboot and try the game again.

Is this a boxed version of the game, or is it a digital download?

If it is a digital download from a legitimate online store like Direct2Drive, etc., you will have to contact the technical support folks at the online store where you got it. They are the ones responsible for tech support for those versions because they alter the game code to allow it to run without the disc in the drive.

bigtime55
Posts: 4
Joined: Wed Oct 17, 2012 12:32 pm

Postby bigtime55 » Thu Oct 18, 2012 4:58 am

When I try to load the game I just get hour glass saying that its busy then nothing. No error message.I have the box version. okay I will try safe mode

Keith
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Joined: Wed May 05, 2004 4:00 pm
Location: USA
Contact:

Postby Keith » Thu Oct 18, 2012 10:57 am

It sounds like the game is having a problem resolving a problem between your computer system and the SecuROM security system on the game disc.

If the problem persists, you should try starting the game and then just go away and let it run for as long as it takes or at least and hour just to see if the game itself will finally start. This sort of problem usually occurs during the install process and letting it sit untouched for an extended amount of time often lets the installer resolve the problem and complete the install.


The Safe Mode shuts down a lot of the extra startup applications you have added to your computer and just leaves the core Windows applications and one or two others running so the install should go well without any interference from those extra apps that might have caused a problem.

If the problem still exists after the reinstall and patch, then try a clean boot up. You can do that by manually shutting down all the statups in the MSCONFIG file.

Step 1: Start the System Configuration Utility

  1. Click Start, click Run, type msconfig, and then click OK.
  2. The System Configuration Utility dialog box is displayed.
Step 2: Configure selective startup options

  1. In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
  2. Click to clear the Process SYSTEM.INI File check box.
  3. Click to clear the Process WIN.INI File check box.
  4. Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
  5. Click the Services tab.
  6. Click to select the Hide All Microsoft Services check box.
  7. Click Disable All, and then click OK.
  8. When you are prompted, click Restart to restart the computer.
Step 3: Log on to Windows

  1. If you are prompted, log on to Windows.
  2. When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.

    Notes
    • You have used the System Configuration Utility to make changes to the way Windows starts.
    • The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.
    • Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.
Step 4: Optional step to disable features

If the clean boot fixed the error, you do not have to perform this step.

Important If your problem is not fixed and you do have to follow this step, it permanently removes all restore points from your computer. The System Restore feature uses restore points to restore your computer to an earlier state. If you remove the restore points, you can no longer restore Windows to an earlier state.

This step temporarily disables Microsoft features such as Plug and Play, networking, event logging, and error reporting.
  1. Click Start, click Run, type msconfig, and then click OK.
    The System Configuration Utility dialog box is displayed.
  2. Click the General tab, click to clear the Load System Services check box, and then click OK.
  3. When you are prompted, click Restart to restart the computer.
If these steps helped you start your computer in a clean-boot state, you are finished. If these steps did not help, go to the “Next Steps” section. If you have to return your computer to a normal startup state, go to “Steps to configure Windows to use a Normal startup state”.


Try running the game. If the game runs try turning the startups on one at a time. This will require a reboot each time. If the game fails to load or hangs after you turn on one of the startup apps that is probably one or more of the apps the game may be conflicting with.


After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.
  1. Click Start, and then click Run.
  2. Type msconfig, and then click OK.
    The System Configuration Utility dialog box is displayed.
  3. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.
  4. When you are prompted, click Restart to restart the computer.
FINALLY.....

There is a utility called Launch Analysis that can be used to diagnose any potential problem that the SecuROM security system on the disc and the computer may be having. You get there by right clicking on the game's desktop icon. Launch Analysis will appear near the top of the options list.

Run that utility. It will create a file called AnalysisLog.sr0 in your C:\ (root) directory. Send that file as an email zipped attachment to support@securom.com . Be sure to include the name of the game in the email and a brief description of the problem. They will examine the contents of that file and get back to you.

bigtime55
Posts: 4
Joined: Wed Oct 17, 2012 12:32 pm

Postby bigtime55 » Fri Oct 19, 2012 3:03 pm

The game started all by it self about hour later one time when I reinstalled it. Now it will not start again. I did send the Launch Analysis to securom.com Maybe a defected disk. I did try everything else to no avail.
thanks

Keith
Posts: 9946
Joined: Wed May 05, 2004 4:00 pm
Location: USA
Contact:

Postby Keith » Fri Oct 19, 2012 6:38 pm

Hopfully, SecuROM will find something and have a fix.

Keith
Posts: 9946
Joined: Wed May 05, 2004 4:00 pm
Location: USA
Contact:

Postby Keith » Fri Oct 19, 2012 6:39 pm

Are your CD/DVD driver files up to date? You may need to install newer drivers.

bigtime55
Posts: 4
Joined: Wed Oct 17, 2012 12:32 pm

Postby bigtime55 » Sun Oct 28, 2012 11:05 pm

game starts by it self maybe aftera hour

Keith
Posts: 9946
Joined: Wed May 05, 2004 4:00 pm
Location: USA
Contact:

Postby Keith » Mon Oct 29, 2012 3:56 pm

If the game takes that long to startup there is some conflict on your computer between the SecuROM security software on the disc and something you have installed on your computer. It could be a virus scanner or some other software causing the problem. If you have anything like Daemon Tools installed you'll probably have to uninstall it.

Did it take 1 hour to startup after you tried the Clean Boot proceedure above?


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