Won't Read DVD

For technical or performance related issues
Roane
Posts: 2
Joined: Thu Nov 15, 2007 2:13 am

Won't Read DVD

Postby Roane » Thu Nov 15, 2007 2:19 am

My DVD drive won't detect the DVD. (The cursor changes to the little disc searching pointer for a few minutes, but once it stops, there is no disc in the drive according to the drive list.) It works fine on my husband's computer, so I know it's not the disc. The only other time I've experienced this problem was before I installed the DVD playback software that came with my drive, and that time it was with all DVDs. Other DVDs read fine. It's a Plextor 705-A (I think that's the model number.) DVD +/- RW drive.

Anyone have any ideas on how to fix this or work around it?

ManagerJosh
Posts: 194
Joined: Wed Jun 06, 2007 3:48 pm
Contact:

Postby ManagerJosh » Thu Nov 15, 2007 4:10 am

Find the correct Plextor Model number and upgrade the firmware.

http://plextor.com/english/support/support_downloads.html#firm


Please note that this can be risky and an incomplete/corrupt firmware upgrade could permanently render your drive useless.

Roane
Posts: 2
Joined: Thu Nov 15, 2007 2:13 am

Postby Roane » Thu Nov 15, 2007 3:34 pm

Thanks for the advice. I'd toyed with the idea of doing that, as it was the only thing I hadn't tried yet, but laziness won out. I went out and bought a new DVD drive and not only did it work fine, but Windows seems to like it better. It worked out of the box, instead of requiring tweaking and DVD playback software installation like the Plextor drive did.


Return to “Community Technical Support”

Who is online

Users browsing this forum: No registered users and 1 guest