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Uhhh... help? Cannot log in.

Posted: Tue Sep 13, 2016 1:33 am
by evilbill-agqx
Apologies if this is in the wrong place!

So! Today I get an e-mail saying that my labourers are slavking. So I think "Wheee! Nile Online is back up!" And lo and behold, the site is available again.
I try to log in.

"Wrong email/password combination."

Okay, so, maybe the site outage forced a password reset. So I click the Lost Password link and enter my email.

"Email not in database."

Uhhh... what? I double-check. DEFINITELY the right email. No typos, no differences. So... what gives? And how can I be emailed about my labourers slacking, if the email address isn't in the database?

Re: Uhhh... help? Cannot log in.

Posted: Wed Sep 14, 2016 6:54 pm
by ramses_1
Good one. Maybe they deleted your account because of inactivity. What's your current name in Theoris? (I can check if you're still there; I can't check on Sabah.)

Re: Uhhh... help? Cannot log in.

Posted: Thu Sep 15, 2016 6:31 pm
by evilbill-agqx
Hi Ramses,

My name there is ImperiusDamian. Just checked again, same issue.

Re: Uhhh... help? Cannot log in.

Posted: Thu Sep 15, 2016 11:01 pm
by grrlgeek
evilbill-agqx wrote: My name there is ImperiusDamian.


No such player on either Theoris or Sabah.

The server purged inactive accounts a couple of days ago. Based on recent player stats from Okti, something like 400 accounts went away. If you did not use scarabs to purchase Inactive Immunity, and you did not have your account in Vacation mode during the outage, then it would appear that your account has been deleted due to inactivity. The purge runs every week or two, and clears accounts that have not logged in for more than 7 days. So, when the servers came back online, that clock started ticking again too.

Sorry, that's probably not the answer you want to hear, but you can always start a new account and returning players are always welcome :-)