Scarabs didn't show up

Find a bug on the Nile?
evrt
Posts: 6
Joined: Sat Sep 11, 2010 7:13 pm

Scarabs didn't show up

Postby evrt » Sat Sep 11, 2010 7:17 pm

I made a payment, but didn't receive my scarabs.

Who do I contact for this? I'm not comfortable sharing my info through this public forum. I tried the web@ address, but didn't get a response yet.

Tinkerbell
Posts: 5415
Joined: Fri Sep 07, 2007 3:42 am
Location: San Diego, California
Contact:

Postby Tinkerbell » Sat Sep 11, 2010 8:08 pm

Howdy, evrt!

Scarabs either by purchase, gifting or quest don't show up until you close the game & relog.

Good Luck! :)

Pontius Pilatus
Posts: 331
Joined: Sun Apr 24, 2005 8:11 pm

Did you log out and in again?

Postby Pontius Pilatus » Sat Sep 11, 2010 8:09 pm

That is one reason I can think of. Did you try that?


Cheers!

Hya Tink, you beat me to it. ;)
But it ain't necessarily so.

evrt
Posts: 6
Joined: Sat Sep 11, 2010 7:13 pm

Postby evrt » Sat Sep 11, 2010 8:15 pm

I should have mentioned:

it's been about 5 days

Talonclaw
Posts: 17
Joined: Mon Jul 12, 2010 12:21 am
Location: On NileOnline

Contact Us.

Postby Talonclaw » Sat Sep 11, 2010 10:43 pm

Hi!
That seems like an annoying problem. If you go right down to the bottom of the page to the... right I think, there are buttons. The first one along says 'Contact us' you can send them a message there.
Hope it gets solve!

Talon :)

evrt
Posts: 6
Joined: Sat Sep 11, 2010 7:13 pm

Postby evrt » Sat Sep 11, 2010 10:48 pm

hi Talonclaw,

I actually did that, but didn't get a response. I was hoping the forum will get more attention.

Ivy
Posts: 209
Joined: Fri Dec 05, 2008 6:39 pm
Location: Scotland

Postby Ivy » Sun Sep 12, 2010 9:27 am

Did you pay using Paypal?

evrt
Posts: 6
Joined: Sat Sep 11, 2010 7:13 pm

Postby evrt » Sun Sep 12, 2010 9:32 am

I did, yes :)

Ivy
Posts: 209
Joined: Fri Dec 05, 2008 6:39 pm
Location: Scotland

Postby Ivy » Sun Sep 12, 2010 3:19 pm

I suppose you checked that the money had been taken from whatever account your Paypal is linked to?


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