Building Upgrade Won't Finish

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Ahkteton
Posts: 5
Joined: Fri Mar 15, 2013 4:25 pm

Building Upgrade Won't Finish - thin black bar

Postby Ahkteton » Wed Mar 20, 2013 1:38 pm

Hello, I have discovered an issue where a building upgrade does not finish.

The timer over the building-site counted down to nothing, leaving a thin black bar where the time countdown used to be. This has occurred in both of my cities.

The game log says the upgrade completed; and when I select each building site, I have the option to spend the same resources again to build the same upgrade again.

The thin black bar, where the countdown used to be, remains.


Debug Info:

u:72474 (theoris) array ( 22044 => 'Ahk\'Abusir', 22133 => 'Ahk\'Djedu', )array ( 22060 => 'Ahk Soon to Shine', )
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22

Debug Info2 (different computer, same issue):
u:72474 (theoris) array ( 22044 => 'Ahk\'Abusir', 22133 => 'Ahk\'Djedu', )array ( 22060 => 'Ahk Soon to Shine', )
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22
Last edited by Ahkteton on Wed Mar 20, 2013 8:43 pm, edited 2 times in total.
Reason: supplemental info

Lyth
Posts: 2
Joined: Sat Feb 23, 2013 5:47 am

Postby Lyth » Wed Mar 20, 2013 2:42 pm

The same thing happened in 2 of my cities , in one the palace upgrade finished earlier today and now it seems to have restarted and the timer says 13h remaining .Also in another city the wheat field have finished construction but it has not upgraded and i see a thick black bar in its place

Debug info:
u:71500 (theoris) array ( 26057 => 'El Dorado', 26047 => 'Arz el Rab', 27789 => 'Timna', )array ( 26092 => 'Monument', )
Mozilla/5.0 (X11; Linux i686; rv:19.0) Gecko/20100101 Firefox/19.0

arisingprophet
Posts: 2
Joined: Mon Mar 04, 2013 2:00 am

Postby arisingprophet » Wed Mar 20, 2013 3:00 pm

Same here.

u:72762 (theoris) array ( 22154 => 'Ahmose', 23270 => 'Hatshepsut', )array ( )
Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

Eye of Horus
Posts: 1
Joined: Wed Mar 20, 2013 3:04 pm

Postby Eye of Horus » Wed Mar 20, 2013 3:11 pm

My brick works in my cap finished construction 3/19 in my cap from an 11 hour upgrade. It currently says that it is under construction with 32 hours left.

My Palace in my 2nd city finished construction 3/20 and it currently says it is under construction with 3 hours left.

My market in my 3rd city finished construction on 3/19, but is currently showing a blank bar and the under construction icon.

My Gold Mine in my 3rd finsihed upgrading on 3/20 but remained at the same level.

u:71896 (theoris) array ( 23635 => 'FalconKohl', 24781 => 'HennaCat', 22546 => 'GoldenBeast', )array ( 23646 => 'Horus\' Sun', 23649 => 'Horus\' Moon', )
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22

Khaldun
Posts: 2
Joined: Wed Mar 20, 2013 3:29 pm

Postby Khaldun » Wed Mar 20, 2013 3:33 pm

Same exact thing happened to me as described by Eye of Horus.

Should have leveled up by the time i woke up, but instead there is no building there w/ just a single black line where the counter used to be.

I didnt level up, and Ive lost thousands of items. Suggestions?

geoart19@yahoo.com
Posts: 3
Joined: Wed Mar 13, 2013 7:30 pm

Missing elapsed time bar for building

Postby geoart19@yahoo.com » Wed Mar 20, 2013 4:35 pm

At my second town the black bar that shows the elapsed time till the upgrade / construction is over disappeared. When I enter in any building menu to upgrade any building in the city appears the message "Currently Working".

[ Debug Info ]
u:69892 (theoris) array ( 21224 => 'Waset', 21209 => 'Rostja', )array ( 21228 => 'Luxor', 21227 => 'Karnak', )
Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

Jamoese
Posts: 4
Joined: Thu Mar 21, 2013 12:14 am

Palace upgrade will not finish

Postby Jamoese » Thu Mar 21, 2013 12:19 am

Hi everyone, I am having the same problem as you guys.

My game log says that the Palace upgrade has completed, but there is still a hammer over the building and all of the extra workers that I had last night have disappeared.

My basket shop has also been upgraded twice, waste of resources.

Was enjoying the game, but am now very frustrated...

[debug info]
u:72951 (theoris) array ( 25837 => 'Aswan', )array ( )
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

Jamoese
Posts: 4
Joined: Thu Mar 21, 2013 12:14 am

Postby Jamoese » Thu Mar 21, 2013 1:23 am

I notice that the issue with upgraded buildings appears to be resolved, but I have been taken back in time and have lost many trades and upgraded buildings, including the Palace that I had saved days to construct!

The game log has gone back 5 days... not happy!

Keith
Posts: 9965
Joined: Wed May 05, 2004 4:00 pm
Location: USA
Contact:

Postby Keith » Thu Mar 21, 2013 1:30 am

Sorry, Jamoese, it couldn't be helped. The server outage corrupted too many things in the game. The host provider had a major outage, so it wasn't TM's fault.

Ahkteton
Posts: 5
Joined: Fri Mar 15, 2013 4:25 pm

Postby Ahkteton » Thu Mar 21, 2013 3:40 am

Somewhat frustrating that there wasn't a more recent backup; yet, this is much better than the alternatives of the game not working correctly at all, or a time period even further back.

At this point after the rollback, it appears the only thing wasted was some "time". We must have some time free to waste...we are playing a game after all. :)

Thank you for the update Keith, and Jeff(?) thank you for the fix.

Jamoese
Posts: 4
Joined: Thu Mar 21, 2013 12:14 am

Postby Jamoese » Thu Mar 21, 2013 5:34 am

Thank you Keith for the update.

At least I realise what happened to cause the issue. I also understand that it was not the fault of TM.

Given a few more days, I will be where I was before. As noted by rmosi, it is a game and the hard yards will be rewarded in time.


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